What Our 2-Year Genetic Health Guarantee Actually Covers
Health guarantees are easy to advertise and hard to read. This is a plain-English explanation of what ours covers, what it does not, and what you need to do to keep it valid.
Every Everpine puppy is placed with a two-year genetic health guarantee. It exists because buying a puppy involves trusting a stranger with something that matters enormously, and a written commitment is a far better answer to that than a promise.
What follows is a summary written for humans. The Health Guarantee Agreement provided with your puppy is the document that actually governs everything, and where the two differ, the agreement is what counts.
What it covers
The guarantee covers qualifying congenital and hereditary defects (conditions your puppy was born with or inherited) that are diagnosed within the first two years and are life-limiting.
If a licensed veterinarian diagnoses a qualifying condition within that window, we will work with you on either a replacement puppy or a refund, in line with the terms set out in the agreement.
Many hereditary conditions are not detectable at eight weeks and only become apparent as a puppy matures. A one-year window closes before some of them would ever show up. Two years is a more honest reflection of when a genetic problem would realistically be diagnosed.
What it does not cover
Being clear about this is more useful than being vague about it. The guarantee is a genetic health guarantee, so it does not extend to:
- Accidents and injuries: this is what pet insurance is for, and we recommend arranging it in the first week
- Illnesses acquired after placement, including infectious disease and parasites picked up in your environment
- Conditions caused or worsened by care: obesity, neglected dental disease, missed vaccinations or parasite prevention
- Common minor issues that resolve with routine treatment
- Veterinary bills themselves: the guarantee is a replacement or refund remedy, not a reimbursement scheme
What we do before your puppy leaves
The guarantee sits on top of the work, not instead of it. Before any puppy is placed:
- Every puppy is examined by a licensed veterinarian before delivery
- Age-appropriate vaccinations and deworming are completed and documented
- Puppies are raised in a clean, climate-controlled home environment with daily individual observation
- You receive a complete health record: examination notes, vaccination and deworming dates, and the wellness history we have kept from birth
What you need to do
There are a small number of conditions on your side, and they exist to make sure a genetic problem can actually be distinguished from a care problem.
- Take your puppy to a licensed veterinarian within the first few days. Our agreement specifies the window; book it before your puppy arrives so it is not left to chance.
- Follow the recommended vaccination and parasite prevention schedule and keep the records.
- Maintain routine care: appropriate food and portions, dental care, and a healthy weight.
- Keep every veterinary record. A claim is only as strong as the documentation behind it.
Nearly every guarantee dispute in this industry comes down to missing paperwork. Keep the folder.
If you need to make a claim
Contact us as soon as a qualifying condition is suspected, rather than waiting until treatment is complete. In practice a claim involves:
- A written diagnosis from your licensed veterinarian identifying the condition
- The supporting records: examination notes, test results and imaging where relevant
- Your ongoing care history, showing the routine care conditions were met
- A conversation with us, and where appropriate a review by our own veterinarian
We would far rather hear from you early and be part of working out what is going on.
Insurance is still worth having
A genetic health guarantee and pet insurance do different jobs. The guarantee addresses a serious inherited defect. Insurance addresses the swallowed sock, the torn nail, the limp after a bad landing and the emergency visit at eleven at night. Most families should have both, and insurance is cheapest and easiest to arrange in the first weeks.
Health records, vaccination and deworming documentation, the Health Guarantee Agreement, our Puppy Care Starter Guide, a starter supply of the food your puppy is already eating, and a comfort item carrying the familiar scent of home and littermates.
And afterwards
The guarantee runs for two years. Our support does not have an end date. You can contact us about food, training, grooming or behaviour whenever you need to, for the whole of your dog’s life. Most of the conversations we have with past families are years after the paperwork stopped being relevant, which is rather the point.
- Two years of cover for qualifying life-limiting congenital and hereditary conditions.
- Not a medical expenses policy: it is a replacement or refund remedy. Carry pet insurance as well.
- Book the first veterinary visit immediately; it is a condition of the guarantee, not just good practice.
- Keep every record. Documentation is what makes a claim straightforward.
- The written agreement governs. Read it, and ask us about anything that is unclear.
This article is a plain-English summary for convenience only. Coverage, documentation requirements and timelines are set out in full in the Health Guarantee Agreement provided with your puppy, and that agreement governs in all cases.
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